Support

Support from experts

At RAYLASE, it is important to us that your processes and systems run reliably. That is why we offer you competent support from our experts with years of process and industry experience. Most of the questions that arise when setting up a system can already be clarified by looking at our detailed manuals, application notes and tutorial videos. If you have any further technical questions or need support, please do not hesitate to contact us. We will solve your problem together with you promptly!
For technical enquiries it is essential that you provide a detailed description of your concern. This way, our experts will be able to help you quicker - without many queries. Therefore, please fill out the support form thoroughly and ideally provide further information (e.g., screenshots, videos, serial numbers of components, etc.) at the same time!

Contact information

Title *

Surname *

First name *

Company *

E-Mail *

Telephone / Mobile

Information about the support case

Subject *

Exact description of the support case *

Hardware-Components

Model designation of the affected components (check product label)

Serial number of the affected components (check product label)

Article number of the affected components (check product label)

Software

Software-Product Select

Software-Version

Control Card

Control card select

Firmware-Version

Attachments

Please attach files that are necessary for processing your request (e.g. job files, screen shots, error messages, log files, etc).

Attachment (max. 12MB)

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I have read the privacy policy . *

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