SERVICE

RETURN OF PRODUCTS
 

SERVICE

SENDING IN DEFLECTION UNITS FOR SERVICE 

Return deliveries can only be accepted by with a RMA number. 

Proceedings:

  1. Please fill out the form completely and click on the "SUBMIT" button
  2. You will immediately receive an RMA number by email
  3. An employee of RAYLASE will check and validate the RMA request by a second email to initiate further measures. Please do not send back goods before receiving the validation.
  4. Validation received, please add RMA number on a readable position on the package. 
  5. Send goods to RAYLASE ship address: RAYLASE GmbH, Argelsrieder Feld 2+4, 82234 Wessling, Germany
  6. You will receive a cost estimate for the repairs over 850 euro only, repairs under this value shall be repaired and shipped back within the 3 - 4 weeks standard repair time accompanying invoice, within one week for express service.
  7. Approval is required for issued cost estimates. RAYLASE will start repairs after the approval and within the specified period. 

If you have any further questions, our support team will be happy to help you Monday to Friday from 9 a.m. to 5 p.m. T: +49 8153 9999 699 
 

Error: file attachment
The file is too big.
E-Mail does not match

** Additional processing fee EUR 500 plus VAT. With the express service the processing time is reduced to 1 week from the time the goods are received. Subject to availability of spare parts.