Technical Competence Center (TCC)
TCC – empowering customers to exceed their goals
Department role: Technical Competence Center (TCC)
- We provide the technical interface to RAYLASE customers
- We advise, support and assist our customers throughout the entire customer life cycle: from pre-sales consulting to after-sales support and service.
- Internally, we provide an information hub to improve product quality through our direct contact to the Development department.
- With honest, fast and valuable solutions, we strive to ensure the highest customer satisfaction.
- We ensure the achievement of sustainable company profits through our competent and critical view.
What characterizes a good „Application Engineer“ in our Technical Competence Center?
- Technical competence
- Communication skills
- Planning skills
- Hands-on mentality
- Ability to prioritize
My Mission for the Technical Competence Center:
We represent the technical interface to RAYLASE customers and advice, support and assist them throughout the entire customer life cycle. Internally, we form an information hub to improve product quality. With honest, fast and valuable solutions, we strive to provide the highest level of customer satisfaction, ensuring the achievement of sustainable company profits.
We ensure strong customer loyalty and enable our customers to work independently through training and education. We ensure that quality issues and customer requests are passed on to our development department. We keep the pressure off the development and sales teams so that they can concentrate on their core tasks. We enable sustainable growth.
Dr. Jan Bernd Habedank
Head of Technical Competence Center